From first call to go-live, in four stages.
Keep the systems you already have. Start with the module that answers your problem, test it on your own scenarios, then switch it on.
- Stage 1
Fit and scope
A 30-minute call about your systems, your current connector and the exceptions that worry you. If ItSynx isn’t the right fit, we’ll say so.
- Stage 2
Access and mapping
Connect the systems, then agree how your shops map to brands and subsidiaries, and which checks or rules apply.
- Stage 3
Scenario testing
Run real cases, such as POS sales, gift cards and split fulfilments, and review the results before anything goes live.
- Stage 4
Go-live and review
Switch on, watch the logs and checks together, and review the first results.
Three things make setup go smoothly.
Someone who knows your NetSuite
Your administrator or partner, to confirm subsidiaries, record types and custom fields.
Access to each system
So ItSynx can connect to NetSuite, your Shopify shops and anything else in scope. We go through exactly what’s needed first.
A few real scenarios
The orders or products that cause trouble today. They become the tests we run before go-live.
Every order follows a rule you can read.
The Integration module, for a paid Shopify order. Each step shows on the order’s timeline.
- Shopify Order paid Received once. Duplicate webhooks are skipped.
- ItSynx Customer matched By email and the shop’s country.
- NetSuite Sales Order or Cash Sale Chosen by fulfilment state at payment. Not yet fulfilled: Sales Order and Customer Deposit
- Shopify Fulfilment and tracking Sent back as items ship.
- Sync Audit Checked On a schedule, independently of the integration, with alerts by email, Slack or Teams.
Which systems each module covers.
| System | Sales Audit | Product Audit | Integration | Product Management | Customer Updates |
|---|---|---|---|---|---|
| NetSuite The record everything is checked against | Available | Available | Available | Available | Available |
| Shopify Multiple shops, online and POS | Available | Available | Available | Prices only | Available |
| NewStore Store POS and order management | Available | Available | – | – | Available |
| Klaviyo Customer profiles | – | – | – | – | Available |
| Comestri Now part of Ultra Commerce | – | Available | – | – | – |
Available: built and working today. Prices only: Product Management publishes products to NetSuite and sends their prices to Shopify. A dash means the module doesn't cover that system. Plans are on the roadmap. Have another system with an API? Let us know.
Built to be checked, including by your IT team.
- Hosting
- Sydney, Australia, with daily backups of the application and its database.
- Access
- Roles for your team, with two-factor authentication available.
- Logs
- Orders, fulfilments, inventory updates, and product and customer changes are each logged with their outcome and time.
- Alerts
- Subscribe to any Sync Audit check for alerts by email, Slack or Microsoft Teams. Channel messages show check names, counts and times, never your records.
- Modules
- Switched on per team, with the systems each module syncs to chosen for you.
Before you book.
How long does setup take?
It depends on your systems, how many shops and subsidiaries you run, and which module you start with. We’ll give you a realistic estimate on the fit check, before you commit to anything.
Do we have to replace our current connector?
No. Sync Audit runs beside it. If you later move the integration to ItSynx, the checks keep running independently.
Can we start with one module?
Yes. Each module works on its own, and you can add or drop modules as your needs change. There’s no lock-in contract.
Who supports us after go-live?
The team that builds ItSynx. You deal with the people who wrote the rules your orders follow.
Can we try it before we commit?
Yes. We can run a proof of concept on your own systems first, so you see real results before you decide. Ask for one on the fit check.
Can we test before going live?
Yes. Scenario testing is a stage of its own: we run real cases, such as POS sales, gift cards and split fulfilments, and you sign off before anything goes live.