Privacy policy

ItSynx is a service of webTend Pty Ltd (ABN 33 668 654 153), referred to here as “we” or “us”. This policy explains how we handle personal information collected through itsynx.com and through the ItSynx application at app.itsynx.com. We handle personal information in line with the Australian Privacy Principles.

What we collect

Through this website we collect:

• Enquiry details you give us when you book a fit check or email us: your name, work email, company, role, the systems you use, an approximate order volume and anything you tell us about your problem. If you book a time, the booking calendar also records your name, email and the time you chose.
• Usage information from our hosting provider’s standard logs, such as your IP address, the pages you visit and the type of browser and device you use. We also use Google Analytics to see how visitors find and use the website, such as the pages viewed, how you arrived and the type of device. It uses cookies to tell visits apart, and we see the results as reports. We don’t use advertising tools. You can block these cookies in your browser, or with Google’s Analytics opt-out add-on. The website also remembers your light or dark theme choice in your browser, and the booking page shows Google’s calendar, which may set Google’s own cookies.

When a business uses the ItSynx application, we collect:

• Account details for the people the business invites to ItSynx: their name, email address, securely hashed password, two-factor authentication settings and role. The application uses cookies only to keep you logged in and secure.
• Records of activity, such as the data changes users make and when they made them.

We also process information on that business’s behalf, from the systems it connects. What we store depends on the features it uses:

• The Integration stores the Shopify orders it processes, including customer names, contact details and addresses, so each order’s journey can be shown and, if needed, synced again.
• Customer Updates handles customers’ names, email addresses, phone numbers and addresses so a change can be sent to each connected system, and logs those changes.
• The audit features store product and sales data.

Retention is set for each business, typically 30 days.

How we collect it

Directly from you when you fill in a form, book a time or email us; automatically when you use the website or the application; and from the systems a business connects to ItSynx, such as NetSuite, Shopify, NewStore and Klaviyo, under its instructions.

Why we use it

• To reply to your enquiry and prepare for a fit check.
• To provide, support and improve the ItSynx service, including sending account and service emails.
• To send product updates, but only if you’ve opted in. Every update has an unsubscribe link, and we act on unsubscribes within five business days.
• To meet our legal obligations.

We don’t sell your personal information or your customers’ data.

Who we share it with

We use service providers to run the website and the application. They handle information only to provide their services to us. The ItSynx application and its database are hosted in Sydney, Australia. Some of our service providers store information in the United States:

• Netlify, which hosts this website and receives the fit-check form.
• Google, which runs our email, the calendar you use to book a fit check and the website’s analytics.
• The email delivery service the application uses to send emails.
• The error-tracking service the application reports errors to. Error reports can include details of the record being processed when the error happened.

The systems a business connects to ItSynx are chosen by that business and may process data in other locations.

How we protect it

Every connection to the website and the application uses HTTPS. The application uses individual logins with role-based access, and two-factor authentication is available. Within a business, each person sees only what their role allows. Named webTend support staff can access a business’s data, including customer details, to support it and investigate problems.

How long we keep it

We keep personal information only as long as we need it for the purposes above or as the law requires. Data a business processes through ItSynx is kept for the retention period set for that business, typically 30 days. When a business’s account is deleted, its data is deleted from ItSynx.

The application and its database are backed up daily, and deleted data remains in backups until they expire. Backups are kept for up to 2 years; see our security page for the schedule.

Accessing and correcting your information

You can ask for the personal information we hold about you, and ask us to correct it, by emailing info@itsynx.com. We’ll respond within 30 days. If a business uses ItSynx to manage your information as its customer, please contact that business first; we’ll help it respond.

Data breaches

If a data breach is likely to cause serious harm, we’ll notify the affected businesses and individuals and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

Complaints

If you have a concern about how we’ve handled your personal information, email us at info@itsynx.com and we’ll respond within 30 days. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We’ll update this page when our practices change, and show the date of the latest version at the top.

Contact

webTend Pty Ltd, ABN 33 668 654 153. Email info@itsynx.com.