These are the same user guides ItSynx customers read inside the app. They describe what each module does today. Plans are on the roadmap, not here.
The guides
- Getting Started: connecting your business systems to ItSynx and installing the ItSynx app in your Shopify store.
- Sync Audit: Product Audit and Sales Audit check your records across systems and flag what’s missing or doesn’t match. Includes audit alerts by email, Slack and Microsoft Teams.
- NetSuite Shopify Integration: paid orders, gift cards, inventory, fulfilment and tracking between Shopify and NetSuite.
- Product Management: build matrix and non-matrix products once, publish them to NetSuite, and push prices to Shopify.
- Customer Updates: find a customer once, then update, merge or forget them across NetSuite, Shopify, NewStore and Klaviyo.
Key ideas
Short notes that link the guides together:
- Cash Sale or Sales Order
- Customer identity
- Gift cards
- Cancellations, refunds and returns
- Matrix products
- UPCs
- Audit alerts
- Processing allowances
- Change logs and System Notes
- Connected systems
Take them with you
Download all guides as one file (Markdown). It’s generated from the current guides every time the site is published.
Questions the guides don’t answer? Book a 30-minute fit check.