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Pricing

Start by checking the sync you already have.

Keep your integration and add Sync Audit. When you want ItSynx to run more of it, add modules. Pay monthly with no lock-in, or yearly for the price of 10 months, plus a fixed setup fee.

Founding customers: 90 days with no subscription fee

For the first 10 eligible customers. The 90 days start when ItSynx is connected to your systems, sandbox included. Setup is still paid. You only continue if you choose to, and your price is held for your first 12 paid months. Ends 30 June 2027, or sooner if all 10 places are taken.

Build your own

Work out your price in a minute.

Tick what you need and tell us which systems you use.

What do you need?

Tick one or more modules.

Billing
Modules
Your systems

Production only. Sandbox and test systems are free. The first 2 are included, then $200 each. ItSynx connects to one NetSuite account and one NewStore account.

Integration, priced before you talk to anyone.

Connecting Shopify and NetSuite is usually scoped and quoted as a project. ItSynx publishes its setup fee: $2,000 one-off to connect NetSuite and a Shopify store, then the monthly price.

The modules

What each module does.

Take any module on its own, or put several together. The calculator above prices any mix.

Sales Audit

Check every sale arrived

Checks each Shopify and NewStore sale reached NetSuite with the same total.

  • Shopify sales missing from NetSuite or NewStore
  • NewStore sales missing from NetSuite
  • Sales values that don’t match, with both values side by side
  • Checks on your schedule, looking only at what changed
  • Alerts by email, Slack or Microsoft Teams
  • Search, sort and CSV export
More about Sales Audit

Product Audit

Check your catalogue matches

Checks Shopify products are in NetSuite with matching sale prices, and flags duplicate IDs and UPCs.

  • Shopify products missing from NetSuite
  • Sale prices that don’t match NetSuite
  • Duplicate external IDs and UPCs, and missing UPCs, in NetSuite
  • NewStore and Comestri products missing from NetSuite
  • Alerts by email, Slack or Microsoft Teams
More about Product Audit

Integration

Shopify and NetSuite, connected

Shopify orders into NetSuite; stock and fulfilments back to Shopify.

  • Each paid order becomes the right NetSuite record, by its fulfilment state
  • Online and Shopify POS orders, across several shops
  • Stock and tracking back to Shopify within seconds
  • Gift cards, serialised items, and Shopify’s tax recorded as charged
  • A timeline for every order, and a Needs Attention list with the reason
More about Integration

Product Management

Matrix ranges, built once

Matrix ranges, UPCs, publishing to NetSuite and prices to Shopify.

  • Styles, colourways and sizes, with attributes and prices flowing down
  • Publish a SKU, a colourway or many styles to NetSuite at once
  • UPCs assigned from your own ranges on first publish
  • Base prices sent to every Shopify shop the product is sold in
  • Edits to published products sent to NetSuite automatically
  • A change log, and published products can’t be deleted
More about Product Management

Customer Updates

One customer, every system

Update, merge and forget customers in every connected system, in one step.

  • One search by email, name or phone across NetSuite, Shopify, NewStore and Klaviyo
  • Mismatched details marked side by side
  • Update a name, email or phone everywhere in one step
  • Merge duplicates, or forget a customer for a privacy request
  • A change log of every update, merge and forget
More about Customer Updates

Names for common combinations

The estimate uses these names. Each costs what its modules cost.

Sync Audit
Sales Audit and Product Audit
Integration + Sync Audit
Sales Audit, Product Audit and Integration
Products
Product Audit and Product Management
Commerce
Sales Audit, Product Audit, Integration and Product Management
Complete
Sales Audit, Product Audit, Integration, Product Management and Customer Updates
The fine print

What every price includes.

Included in every price

  • 2 production systems, such as NetSuite and one Shopify store
  • Sandbox and test systems at no extra cost
  • Up to 5,000 orders a month
  • Up to 5 locations
  • Up to 50,000 active SKUs
  • Sales checks hourly, product checks daily, depending on volume
  • 30 days of sales history
  • Orders in any currency, including US sales tax
  • Your team’s users and alerts

Each extra production system, such as a second Shopify store, is $200 setup. Above 5 systems, treat the setup figure as a guide: we confirm your price on the fit check. Need more orders, locations, SKUs or history, more frequent checks, brands with their own mappings, or custom workflows? We’ll discuss it with you and agree the price before you start.

Not yet included
The integration doesn’t sync cancellations, refunds, returns, order edits or native Shopify B2B orders yet. See what the integration covers.
Setup
A $1,000 sign-up fee, paid once. Integration and Product Management add $1,000 each. The first 2 production systems are included, then $200 each. Sandbox and test systems are free when you connect production systems. Modules or systems added later pay only their own setup. Extra work is a fixed price, agreed first.
Support
Support covers fixing problems with ItSynx. Business-hours remote support and product fixes are included (Brisbane time, Monday to Friday, excluding Queensland public holidays). We aim to respond within one business day.
Work outside support
Investigating or fixing another provider’s integration, cleaning up records, new mappings, new workflows, training beyond handover and NetSuite sandbox refreshes are quoted first.
Price changes
Our prices may change from time to time. A change never applies to a subscription period you’ve already paid for.
Billing
Pay monthly, with 30 days’ notice and no lock-in contract. Or pay yearly in advance: 12 months for the price of 10.
Founding customer offer
Eligibility is confirmed on the fit check, one per business group. Onboarding is scheduled in turn. After 90 days, the subscription applies whether you’re live or still in your sandbox. Setup covers your sandbox and your first move to production. The price hold covers the scope you agreed. Not combined with other offers.
Questions

About pricing.

What if we start with an audit and move up later?

The new module’s monthly price is added from the day you add it, prorated for the rest of your billing period. For setup, you pay only the new module’s fee and any extra systems. The $1,000 sign-up fee is paid once.

What does setup cover?

A $1,000 sign-up fee, paid once. Integration and Product Management add $1,000 each. The first 2 production systems are included, then $200 each. Sandbox and test systems are free when you connect production systems. Modules or systems added later pay only their own setup. It covers meetings, connecting and mapping your systems, loading your current data, help with testing, deployment and a handover session. Anything beyond that is a fixed price, agreed first.

What counts as a system?

Each production account or store ItSynx connects to: NetSuite, each Shopify store, NewStore and each Klaviyo account. The first 2 are included and each extra one is $200 setup. Above 5 systems, the setup figure is a guide and we confirm your price on the fit check. Sandbox and test systems are free when you connect production systems. ItSynx connects to one NetSuite account and one NewStore account.

What does the standard price include?

2 production systems, up to 5,000 orders a month, 5 locations and 50,000 active SKUs, with hourly sales checks and daily product checks, depending on volume, and 30 days of sales history. If you need more, we’ll agree the price before you start, and if your business grows later we review it with you.

Why is there an order limit?

NetSuite limits how many requests an account can handle at once, so orders are processed one after another. Up to 5,000 orders a month leaves plenty of room for your busiest days. Above that, we’ll talk about your volumes. Extra NetSuite capacity, such as SuiteCloud Plus licences, can raise the limit.

Do you charge per order or per user?

No. There are no per-order charges or overages within your agreed scope, and your team’s users are included.

Can we pay yearly?

Yes. Pay for 12 months in advance and you pay for 10. Setup is still a one-off fee. Founding customers who choose yearly pay when their 90 days end.

Can we cancel?

Yes. On monthly billing, give us 30 days’ notice. There’s no lock-in contract.

Do prices include GST?

Prices are in Australian dollars, excluding GST. GST is added to invoices.

Bring the workflow that worries you.

In 30 minutes we’ll look at your systems and connector, talk through the exception you’re worried about, and suggest where to start.