Store sales that land in NetSuite the right way.
Every paid Shopify POS sale becomes the right NetSuite record, by whether the goods left the counter. Store stock stays in step within seconds, and anything that needs attention says why.
| Time | Order | Result | Status |
|---|---|---|---|
| 10:02:41 | #P-3310 | Cash Sale CS-22401 | Created |
| 10:09:15 | #P-3311 | Sales Order and Deposit | Created |
| 10:14:58 | #P-3312 | Serial number needed | Waiting |
This is for you if…
- Your stores sell through Shopify POS and your stock and finance live in NetSuite
- Some store sales are taken at the counter and others are shipped later
- You sell serialised items or gift cards in store
- Store and online stock need to agree, so you don’t sell what you don’t have
What a store sale becomes in NetSuite.
ItSynx decides by fulfilment state at payment. The same rule applies to online orders, so POS and web sales are handled consistently.
| At the counter | What ItSynx creates in NetSuite |
|---|---|
| Goods handed over | A Cash Sale |
| Paid now, shipped later | A Sales Order and a Customer Deposit |
| Some items handed over, some shipped later | A Cash Sale for the items handed over, and a Sales Order and a Customer Deposit for the rest. |
| A gift card bought on its own | A Cash Sale |
Online orders too
The same integration handles web orders, gift cards, fulfilment and tracking, and several Shopify shops across brands and countries.
Before you book.
Does a Shopify POS sale become a Cash Sale in NetSuite?
When the goods are handed over at the counter, yes. ItSynx decides by fulfilment state at payment, so a counter sale that’s fully fulfilled becomes a Cash Sale. A POS order paid but shipped later becomes a Sales Order with a Customer Deposit, like an online order.
Do store stock levels stay in step with NetSuite?
Yes. Receipts, adjustments, transfers and fulfilments in NetSuite update Shopify within seconds, and regular checks and a daily full comparison catch anything missed.
How are serialised items sold in store handled?
Shopify can’t record which serial numbers were sold, so the order waits under Needs Attention on the Orders page. Assign the serial numbers, then select Save & Replay.
What about refunds and returns at the counter?
Refunds and returns aren’t synced yet; they’re on the roadmap. Your team completes them in NetSuite as usual, for example by raising a Return Authorization for goods coming back.
What if no customer was selected on a POS sale?
An order needs a customer email to match a NetSuite customer. Without one, it waits under Needs Attention for your team to enter in NetSuite.
What about gift cards sold in store?
A gift card counts as fulfilled the moment it’s paid for. Bought on its own, it’s a Cash Sale. Bought with items that ship later, it gets its own Cash Sale and the items go on a Sales Order. Gift card payments are recorded in a separate field on the sale.