The integration doesn’t sync cancellations, refunds, returns or order edits yet. Cancelling, refunding or editing an order in Shopify doesn’t change anything in NetSuite.
Your team completes the matching steps in NetSuite using your usual process. For example:
- an order cancelled before it ships: close the Sales Order and refund the Customer Deposit;
- goods coming back: raise a Return Authorization.
Automating them is on the roadmap.
Full detail: NetSuite Shopify Integration.