Where your team has processing allowances set, a missing-sale check gives each sale time to reach the next system before reporting it.
- The allowance is judged as of the latest successful import from the destination system, not the current time. Waiting or refreshing the page doesn’t make more sales overdue.
- For Shopify, the allowance starts when payment completes, not when the order was created.
- Allowances are practical estimates, not contractual SLAs. They’re set for each team and destination, and ItSynx staff can change them for you.
- Sale-value mismatch checks aren’t affected.
Results come from the data last imported into ItSynx. A later successful import can add or clear missing-sale results, and refreshing a count rechecks the imported data without starting a new import.
Full detail: Sync Audit.