Two logs record who asked for each change, and keep the person’s name even if they later leave your team:
- The Product Change Log covers publishing, updates, bulk publishing and UPC assignment. See Product Management.
- The Customer Change Log covers every update, merge and forget, per system, with when it started and whether it succeeded or failed. See Customer Updates.
When switched on for your team, ItSynx also records the person’s name on the affected item or customer in NetSuite, so the change shows in NetSuite’s System Notes. If the same person makes consecutive changes, NetSuite may not show a new System Note each time; the ItSynx log still records each one.