Connecting Your Systems
ItSynx works with the business systems you already use, such as NetSuite, Shopify and NewStore. Each feature needs the right systems connected before it can start.
We set this up with you. Some steps happen in your systems and need someone on your team with the right access; we’ll tell you exactly what’s needed. If you’d rather we handle it, we can do the work with access you provide. If you’d rather keep it in-house, we’ll guide your team through it.
Connecting Your Shopify Store
Each Shopify store connects to ItSynx through a private ItSynx app that we set up for you. It isn’t listed on the Shopify App Store.
- We send you an install link for your store.
- Open the link while logged in to Shopify, as the store owner or a staff member who can approve apps.
- Review the permissions ItSynx asks for, and approve.
You’ll see a confirmation that Shopify is connected, and ItSynx starts working with your store. ItSynx asks only for the permissions your enabled features need.
If you see “Shopify couldn’t be connected”, the link has usually expired. Open your install link again.
If you later turn on a feature that needs more permissions, we’ll ask someone who can approve apps in Shopify to reconnect. Shopify then shows the additional permissions to approve.
If the ItSynx app is uninstalled from Shopify, ItSynx stops working with that store until the app is installed again from the same link.
Stores that are already connected don’t need to do anything.